Student Policies

Enrollment & Course Access

Enrollment is only confirmed after full fee payment.
Students must submit accurate registration details; errors due to incorrect data are not the Academy’s responsibility.
Course access and joining information will be sent via email prior to the course start date.
Late enrollments, if approved, may attract additional charges.

Deferral is only considered in emergency cases and must be requested before the enrollment deadline.
Deferral requests made after the deadline will not be accepted.
Approved deferrals are subject to a deferral fee.
WSET course transfers are allowed once within 6 months, subject to availability and provided exams haven’t been ordered.

Valid government ID (Aadhar, Passport, Driver’s License) is mandatory on exam day.
Late arrivals may be denied entry.
Any form of misconduct or malpractice will lead to immediate disqualification at the discretion of the educator or exam officer.
Students have up to one year from enrollment to complete their WSET exam.
Results are issued according to WSET guidelines, typically within 6–10 weeks.
Students missing an exam will forfeit the fee and need to rebook at additional cost.

Students must complete a mandatory system check prior to their exam.
Failure to meet technical standards or perform the system check will lead to forfeiture of the exam fee.
Technical issues must be reported at least 7 days before the exam.
The Academy is not responsible for internet/connectivity issues during remote exams.

Attendance is mandatory for certification.
Missed classes are not eligible for refunds or make-up sessions.
Active class and tasting participation is encouraged for best learning outcomes.
Students are advised to review course materials independently if a session is missed.

E-Certificates and e-badges are issued upon successful course and exam completion.
Course books, pins, and certificates are dispatched by third-party courier.
Tracking and receipt is the student’s responsibility.
Reshipping for failed deliveries will be charged to the student.
Delivery address provided at registration is final.
International deliveries: Students must bear additional shipping charges.
WSET Level 2 & 3 students receive E-books. Physical books are available upon request at an additional fee.
Book delivery typically takes 5–7 working days, delays may occur on public holidays.

Respectful, professional behavior is expected at all times.
Disruptive, harassing, or discriminatory behavior may lead to dismissal without refund.
Alcohol may only be consumed during authorized tastings under supervision.

Students attending in-person classes must adhere to health and safety protocols.
Students feeling unwell should inform the Academy and avoid attending.

Feedback is welcome and helps us improve.
Refund-related feedback is appreciated and considered in future program enhancements.
Support available via learn@sonalholland.com for all student service requests.